OUR POLICIES

PRICES OF OUR TOURS

A Morning or Afternoon at Tree Tops:
2,900 THB per adult (includes round trip transfer)
1,500 THB per child (4 – 11 years)
4 years and under – free

DEPOSIT TO SECURE YOUR BOOKING

There is no deposit to secure your booking. We use Paypal as our secure payment gateway. If you would like to pay when booking, please complete using PayPal. You do not need a PayPal account. Otherwise, we accept payment in full in cash or credit card on arrival.

FULL PAYMENT ON THE DAY

Upon arrival at Tree Tops, please register and pay in full for your tour program if you did not pay online. We accept cash, Visa, and Mastercard.

RE-BOOKING FEES

We understand plans can change when organizing your holiday. If you wish to change the day of your visit, please contact our office. We will do our very best to re-book on your preferred date. We do not charge additional re-booking fees.

MONSOON SEASON

We do not close during monsoon season. Elephants love the rain and the cooler temperatures. It’s a fun day out walking around the sanctuary and seeing elephants play in the mud. We only close in emergency situations.

REFUNDS

We will refund the deposit up to 3 days (72 hours) prior to the date of your tour as this gives enough time for other visitors to take your place. Please contact us directly to issue the refund.

PICK UP & DROP OFF

Should you wish to be dropped off at a different location than where you were picked up, please notify us when making your booking. However, charges may be applicable dependent on location and availability.

PRIVACY

Any details that you provide are for contact or booking purposes only. We will never sell, rent or share your personal information with a third party without your prior permission, unless we are required to do so by law; this includes your email address, phone number, or all other personal details.

Frequently Asked Questions

We are open Monday to Saturday. Closed on Sundays.

Our Morning program is from 9.30am – 1.30pm.
Our Afternoon program is from 1.30pm – 5.30pm.

Yes, our tours are planned to cover all aspects of the sanctuary, led by a qualified team member. If you arrive late you may delay the tour, meaning we do not cover all of the sanctuary’s operations, or you may miss the tour completely. We appreciate that factors beyond your control may delay you and will wait for 10 minutes for any booked visitors before starting each tour. We recommend, however, that you aim to arrive at least 15 minutes before the scheduled start time, to avoid such problems.

The following tour prices include shared transport:
Adults 2,900 Baht per person (11 years and older)
Children 1,500 Baht per person (4 – 11 years)
Children under 4 years – Free
*There are additional transfer fees for Mai Khao, Nai Yang, Nai Thon, and Ao Po Pier

We are 30 minutes from Patong, Karon and Kata, 20 minutes from Rawai, and just 15 minutes from Big Buddha Hill.

Pick-ups from Mai Khao, Nai Yang and Nai Thon incur additional round trip fees of 500 Baht per adult and 250 Baht per child.

Pick-ups from Ao Po Pier incur additional round trip fees of 2,000 Baht per van.

Private transfers are available upon request. Please contact our office for more details.

Unfortunately, not. We must finalize our visitor numbers prior to our daily programs. Please book online or call our office:

Tel:
English – (+66) 081-477-2773
English – (+66) 083-105-3488
Thai – (+66) 086-475-8236
English and Thai – (+66) 076-264-378

Email:
info@treetopselephantreserve.com

Yes, we are! Elephants love the rain and the mud, and we guarantee a fun day with us. Elephants love the rain and the mud, and we guarantee a fun day with us. We provide waterproof boots and umbrellas and are well prepared for all weather conditions.

Absolutely! It is so important for the next generation to enjoy seeing elephants in their natural habitat. Children of all ages are welcome, including newborns.

At any time, you may leave our walking tour and sit at our beautiful Tree Tops Lodge and enjoy the stunning surroundings. It is difficult to navigate the land with a pram or stroller so we advise to leave at our reception.

Sorry, we don’t allow guests to get in the water or mud and bathe with elephants as it is dangerous, unhygienic, and elephants do not like crowds of people surrounding them. Please read our section ‘Why We Don’t Offer Bathing with Elephants’ for more information.

Please refer to our Book page where we have a section on What To Bring to your Tree Tops experience.

We provide complimentary tea and coffee. We are plastic free so please bring refill water bottles with you as there are water refill stations throughout the tour. We provide a delicious Thai vegetarian buffet for our morning and afternoon tour programs. If you have specific dietary requirements, please let us know when you book.

We highly recommend that you arrange travel insurance prior to leaving your home country. This ensures you are covered in any eventuality as it can be very expensive when traveling abroad, should you have an accident and need emergency hospitalization. During your visit to Tree Tops, we provide full on-site insurance for all our visitors.

Yes, it does! Please check online for the weather report for the dates you are visiting Phuket. Our tours are open all year round. If it is very hot, we provide umbrellas for shade and chilled purified water is also provided throughout your tour. Please remember to bring a hat and sunscreen.

Unfortunately not. Drones scare our elephants therefore they are strictly prohibited.

Pick Up Times

Location

Ao Po Pier Area

Bangtao / Surin Beach

Kalim / Kamala Beach

Kata / Karon Beach

Laem Hin Pier

Mai Khao Beach

Nai Yang Beach

Nai Thon Beach

Panwa Beach Area

Patong Area

Phuket Town Area

Rawai Area

Morning

08.15 – 08.30

08.30 – 08.45

08.30 – 08.45

09.00 – 09.15

09.00 – 09.15

08.15 – 08.30

08.15 – 08.30

08.15 – 08.30

09.00 – 09.15

08.30 – 08.45

09.00 – 09.15

09.00 – 09.15

Afternoon

12.15 – 12.30

12.30 – 12.45

12.30 – 12.45

13.00 – 13.15

13.00 – 13.15

12.15 – 12.30

12.15 – 12.30

12.15 – 12.30

13.00 – 13.15

12.30 – 12.45

13.00 – 13.15

13.00 – 13.15